Terms & Conditions for Assessments

Booking a diagnostic assessment

Please contact me by email, phone or the online form. We can discuss how I can best help you then I will provide a quote. Diagnostic assessments can be booked by telephone or email and I will send the confirmed date by email. A deposit of £100 will need to be paid by bank transfer within 7 days of the booking being made.
I can carry out the assessment at my home in Sidmouth or a mutually agreed place.
Prior to the assessment, I will need background information about the individual being assessed. The report cannot be completed without this information. They must be completed and returned 7 days before the assessment.
The individual must have had an eyesight test within 1 year prior to the assessment. Prescription glasses must be brought to the assessment.

Cancellation

In you need to cancel the assessment, please email me at amandastokes@dyslexiacare.co.uk

You may cancel the assessment up to 7 days beforehand with no charge.
You will lose the deposit if 48 hours notice is given for cancellation.
You will lose the full fee if less than 48 hours notice is given for cancellation.
If the assessment is rearranged, I will rearrange it for the earliest mutually convenient date.
If I need to cancel the assessment, I will rearrange a mutually convenient date as soon as possible or arrange for a full refund. The same applies if you need to change the date of the assessment, but please be aware that you may need to wait for an appointment to become available.

Payment

Please pay by bank transfer. The deposit will be required within 7 days of making the booking, and the balance the day before the assessment.

A confirmation email will be sent confirming the deposit and details to complete payment (timescale and amount).

Assessment Procedures:

I will act with professionalism and due care during the assessment.
When an individual is under 16 years old, or is a vulnerable adult post 16, the parent/carer may wish to remain in a room onsite. If the person being assessed is under 18, a parent/carer contact number will be required and they will be freely available during the assessment.
I reserve the right to pause or postpone an assessment if the individual becomes unduly upset.
If the client fails to provide necessary information, the assessor may make an additional administration charge or cancel the assessment.
I will make reasonable adjustments to accommodate the needs of the individual being assessed. The assessor reserves the right to pause or postpone an assessment where the individual is becoming upset by the process.

If I notice signs of a visual difficulty with the assessed, I reserve the right to withhold the assessment report until the extent of the visual difficulties have been determined.
A detailed report will be provided within 15 working days of the assessment, outlining findings and recommendations. This will be written to the standards outlined by the SpLD Assessment Standards Committee (SASC). A formal diagnosis is not guaranteed.
A free 30 minute phone call is offered after the report has been sent.

Privacy and Data Handling

Data Protection: Personal data will be handled in accordance with the assessor's privacy policy.
Data Retention: Raw data and client questionnaires will be destroyed after the assessment.
Report Storage: The final assessment report will be held for 6 years after the client’s 18thbirthday.

I agree to abide by the terms and conditions as set out above.

Name (print). Signature: Date:

Useful information